Customer Service Manager

Date Added: 02.02.2018

At Ideal Bathrooms we are the UK's No.1 bathroom distributor and believe our service should be a shining example to the rest, where nothing is too much trouble and promises are always kept. In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Ideal Bathrooms team and you’ll build productive and profitable relationships with your customers in the area, whilst ensuring our customer service is excellent at all times.

The Role

We have an excellent opportunity for an experienced Customer Service Manager. This role will be responsible for a large team of direct reports, with support from Team Leaders and Office Supervisors. 

We are looking for an enthusiastic, team player who can manage and motivate the sales office and order processing functions in the branch.

The ideal candidate would be sales minded, keen to achieve branch targets and ensure customer service excellence at all times. IT skills are essential along with encouraging and developing staff to their full potential in supporting the sales drive within the company.

You should have experience in a sales order processing or customer service role, coupled with adequate IT skills and good communication skills. You must be capable of working under pressure to meet sales targets, as well as managing a large team of internal sales people.

Job Specification

  • You will be an inspiring leader, communicator and team builder
  • You will also be able to interpret complex information and act decisively on it.
  • Ensure all Branch Targets are met:- including Sales, Margin, Inbound call KPI's
  • Present sales data and forecasting at regular Management meetings
  • Build and maintain effective relationships with the wider branch network to establish Ideal Bathrooms as an effective and profitable distributor of Bathrooms
  • Maintain own knowledge and to delivering a consistently great experience to customers to meet the requirements and standards of Ideal Bathrooms and the wider Saint Gobain brand

Person Specification

  • Experience within the trade would be an advantage, although not essential as we will offer full product training
  • You will have a strong background in management of large teams within a customer service environment
  • A superior focus on the customer is an inherent part of your character; you'll also have experience of meeting Training and Competence requirements and be fully accustomed to using office and sales support systems
  • A willingness to take part in CPD “ Continued Professional Development”
  • But most of all, you will share our 100% dedication to delivering excellent customer care

What are the benefits?

In addition to a competitive base salary plus an attractive bonus scheme, you will benefit from a significant focus on your own personal development and also have access to:

  • A defined contribution pension scheme.
  • 31 days holiday
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • A defined share purchasing scheme (Each month you put away an agreed amount from your ‘pre-tax' pay and we use it to buy Saint-Gobain shares for you. As an added bonus, for every four shares you buy Saint-Gobain will give you an extra share free of charge).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts and various other benefits.

    If you feel you are the right person for this position, please send current CV to

    Kim Kirby-Earnshaw - Operations Director

    Ideal Bathrooms

    Omega House

    Bradbourne Drive


    Milton Keynes

    MK7 8AT


Download Job Description Back to Careers

Related Jobs

Display Co-ordinator

Date Added 18.05.2018

To ensure that we provide excellent customer service, thereby contributing to company sales and profit. To assist customers in any display orders received. Assist with...

Find Out More

Warehouse Operative, Milton Keynes

Date Added 23.02.2018

We are currently seeking an individual to join our warehouse department.   Warehouse Operative Role: Checking incoming stock deliveries and put away in...

Find Out More

Customer Services Assistant, Milton Keynes

Date Added 27.04.2018

Duties to include Resolve customer requests via phone, email, or other methods Use phone to reach out to customers and verify required information. Assist with...

Find Out More

Sales Office Supervisor

Date Added 03.04.2018

To assist Sales Office Management to manage the day to day efficient running of the sales office and all orders are processed to the pricing policy and in a timely and...

Find Out More

Driver 7.5 tonne, Milton Keynes

Date Added 09.02.2018

We are currently seeking an individual to join our Transport department within our Milton Keynes Branch. Driver Role: Deliver internal and external...

Find Out More

Sales Coordinator x3, Milton Keynes

Date Added 27.04.2018

We are looking for a motivated, conscientious and flexible team player to join our Sales department, based in our Milton Keynes Head Office. Candidates must possess...

Find Out More

Web Product Merchandiser

Date Added 18.05.2018

  JOB PURPOSE A new digital opportunity has presented itself within Ideal Bathrooms; we are looking for a bright, efficient, and results-oriented individual...

Find Out More

Showroom Locator

Find your nearest showroom now

Latest News

Beautiful Bathroom surfaces – the smart alternative to tiling

Date Added 01.05.2018

Nuance wall panelling is the perfect material for today’s bathrooms interiors and a great alternative to tiling, combining easy maintenance surfaces with stylish designs. In time trials conducted by Bushboard, fitting Nuance bathroom...

Read Article

Looking for a new job? And want to work with a great team? Check out our latest vacancies here #MondayMotivation…

The Benefits of an Online Trade Login……

Customers who have a Trading Account with Ideal Bathrooms also have the opportunity to access our new online trade platform. This gives access to many great features including the stock check tool; 24/7 online ordering; order tracking and electronic POD downloads.

As well as full management of your account online including viewing invoices, credits and balances. All of this information is available at the swipe of a finger or a click of mouse anytime, anywhere on any device.


Item/s Added

SKU No. Qty:

Your Quote Basket: Items

Required Product