National Operations Manager

Date Added: 09.02.2018

We have an excellent opportunity for a confident relationship builder with strong management experience. We are looking for a National Operations Manager to manage and oversee the warehouse and logistic functions across all sites within the business to achieve the safe, efficient, timely and profitable delivery of orders to customers. The role will be to maintain and develop the business structures with profitable implementation of the Company’s Objectives in relation to internal logistics and operational standards.

What will you be doing? You will be required to;

  • Deliver targeted improvements to group internal logistics
  • Work closely with Warehouse Managers to ensure efficient logistics operations
  • Work with the Operations Director on specific regional and national projects
  • Continual analysis and review of operational processes across sites to establish their effectiveness
  • Actively seeking cost effective solutions to improve the strategic and tactical running of the business
  • To meet business objectives of responsiveness and agility to maximise customer satisfaction by developing best practice operational cost efficient processes
  • To develop and maintain best operating practice for the business, where appropriate ensuring the consistency of working methods and procedures across all sites, including stock management processes
  • To maximise efficiency and productivity through the effective deployment of resources and staff; recommend appropriate investment in plant and machinery
  • To monitor achievement of service levels, operating efficiencies, stock management, and supporting administration. To take remedial action where required in consultation with the Operations Director
  • Support the implementation of Stock Management methods and procedures to increase stock availability at sites while reducing overall stock holdings
  • To establish and maintain strong, productive working relationships with the sales team to achieve a realistic standard of service which both meets and exceeds customer expectation
  • To ensure efficient logistic management across all sites
  • To take responsibility for recruiting, appraising, training and developing supervisors and staff
  • To manage the cost budgets in areas of responsibility
  • To ensure the security, repair and maintenance of the sites, including offices, land, plant and machinery
  • To liaise with external security agencies and service providers as appropriate
  • To maintain a high profile for health and safety and to ensure the enforcement of safe working practices at all times; to ensure the adherence of supervisors and staff to the statutory and Company requirements in respect of all H&S issues
  • To liaise with external transport haulers to ensure the most effective costs and efficiencies

Knowledge, Skills & Experience Required

  • Experience of warehousing, logistics and distribution
  • Experience within a similar industry is highly desirable
  • Financial and Commercial awareness
  • Sound knowledge of Health & Safety legislation and practice
  • Basic working knowledge of environmental legislation
  • Knowledge and experience of work processes
  • Multi-site experience preferred
  • Good interpersonal and people management skills
  • Good motivator and people developer
  • Highly organised; must be able to prioritise to manage workloads
  • A thorough knowledge of the Supply Chain is required, with particular emphasis on experience of: Warehousing, Transport, Health and Safety and Logistics IT
  • Communication and negotiation skills are essential
  • A wide range of experience at senior manager level within an operations, distribution and multi-site environment
  • Proficient in providing business solutions and communicating these for execution
  • Knowledge of the customer base and target market preferred
    • Proven sales and management experience. It would be advantageous if you have gained this experience within a building materials merchant, the construction industry or from within a similar product distribution sector.
    • Candidates must be articulate, numerate, well presented and able to negotiate at all levels from site manager to senior buyer.
    • People management skills will be a prerequisite.
    • Organised and enthusiastic with the ability to motivate, monitor and drive a sales team to achieve results.
    • Knowledge of the industry and our products would be an advantage
    • Excellent IT, budgetary and report writing skills
    • Experience with multi-site leadership (management by influence)

Qualifications required

  • Degree in Logistics/Business or related subject desirable but not essential
  • Professional qualification (e.g. RHA’s CPC and membership of a professional body; MILT or CIPS)

What are the benefits?

In addition to a competitive base salary plus an attractive bonus scheme, you will benefit from a significant focus on your own personal development and also have access to:

  • A defined contribution pension scheme.
  • 31 days holiday
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • A defined share purchasing scheme (Each month you put away an agreed amount from your ‘pre-tax' pay and we use it to buy Saint-Gobain shares for you. As an added bonus, for every four shares you buy Saint-Gobain will give you an extra share free of charge).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts and various other benefits.

    If you feel you are the right person for this position, please send current CV to

    Kim Kirby-Earnshaw – Operations Director

    Ideal Bathrooms

    Omega House

    Bradbourne Drive


    Milton Keynes

    MK7 8AT



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