Team Leader

Date Added: 02.02.2018

Team Leader

To assist Sales Office Management to manage the day to day efficient running of the sales office and all orders are processed to the pricing policy and in a timely and professional manner. To ensure all duties given are carried out efficiently. To ensure all communication regarding changes is updated to correct staff.  To ensure that sales and administration staff provide the highest possible standard of customer service, contributing to company sales profit. To ensure cover is available in department to cover holidays and absence.

Knowledge, Skills & Experience Required

  • Full understanding of all company procedures and requirements.
  • Good standard of numeracy and literacy.
  • Excellent communication skills with all employees and customers
  • PC literate- MS office ,Word,Excel essential
  • Excellent customer services skills
  • Excellent product knowledge and market awareness.
  • To attend training sessions and meetings.
  • To prioritize and organize daily tasks.
  • Leadership and team building skills.
  • Basic knowledge of Health and Safety principles


Criteria required.

  • Coach and motivate sales staff to ensure that the required standards of customer service is achieved
  • Sound knowledge of a sales department                                                                                     
  • Can demonstrate the ability to go the extra mile, to exceed expectations              
  • Excellent telephone manner                                                                                            
  • Excellent time management and personal organisational skills                                       
  • Ability to work to deadlines                                                                                         
  • Ability to work without close supervision
  • Attend any meetings with Sales Office Manager and Operations Director to discuss any office improvements.
  • Ensure that customer complaints and collection notes are dealt with efficiently and effectively by the sales coordinator.
  • Coach and motivate sales staff to ensure that the required standards of customer service are achieved.
  • Monitor daily activity levels of the sales team.
  • Monitor sales call activity.
  • Attend Training requested by line Manager
  • Assist in all other day to day duties as required by the Sales Office Manager.
  • Any reasonable duty as requested by your line manager.
  • Any other reasonable task requested by the sales office manager.
  • Must be able to work on own initiative, be self-motivated and able to work as part of a team.
  • Cultivating relationship with customers
  • Assist with company stock takes when required
  • Availably to work Saturdays as per Rota                                                                    


If you feel you are the right person for this position, please send current CV to Helen Webb:

Omega House, Bradbourne Drive, Milton Keynes, MK7 8AT or

Email to:

Ideal Bathrooms are part of the multinational group Saint Gobain Building Distribution

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